Returns & Refunds

Something not quite right? Let's sort it.

Arrived damaged? Please let us know within 14 days of delivery.

Changed your mind? You've got 30 days to request a return.

Just fill in the form below and we'll take care of the next steps. No unnecessary faff.

Your statutory and/or local jurisdiction rights will not be affected.

Want the finer details? Read our full Returns & Refunds Policy.

Full Name*

Email Address*

Order Number*

Which Mug(s) Are Affected?*

Reason for Return*

Select a reason

Are any of the affected mugs damaged, chipped, cracked or broken?*

YesNo

Photo of Damaged or Defective Mug(s)

If your mug arrived damaged or is defective, please attach a clear photo showing the issue.
Please upload a genuine, unedited photo clearly showing the issue. No filters, AI alterations or digitally recreated damage, please.

We may review image information or request an additional photo to verify a claim. Deliberately falsified images won't be accepted as evidence.

Anything Else You'd Like Us to Know?

How Would You Like Us to Put Things Right?*

Refund to original payment methodSend me a replacementStore creditNot sure — please advise

We'll review your request and confirm the available options.

I'd prefer a callback to discuss my return.

Yes, please call me

Tick this box if you'd prefer us to contact you by phone.

Phone Number

Only needed if you'd like us to call you.

Return Condition Confirmation

I understand the return condition requirements.

For change-of-mind returns, mugs must be returned undamaged and securely packaged.

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Returns & Refunds

Something not quite right? Let's sort it.

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